FAQs

What currency are the prices I see on the page in?
The base price is in DKK and is calculated in other currencies.

I have just placed an order, when will it be shipped?
We do our best to ship items as quickly as possible. Please allow 4-7 days of production time for your order to be shipped, with average shipping times of 3-9 days. Tracking numbers are updated 3-5 days after your order has been dispatched. If you do not have a tracking number after 7 business days, please send us an email.

I am not in love with my order, can it be returned? What if there is a problem?
We offer a 100% money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must return it at your own expense; once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned packages. Please note: If your package is on its way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already been shipped, you must use our easy return system to get a full refund.

I have entered an incorrect address, what do I do now?
If you have misspelled or automatically filled in an incorrect address, simply reply to your order confirmation email and confirm. After double-checking whether the provided address is incorrect, please notify us via email. If the provided address is incorrect, we can change the address to the correct one within 24 hours. No refunds are given after 24 hours following the incorrect submission.

How long does the shipment take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average delivery time is 3-9 business days.

I have a question that was not answered, can you help?
Absolutely! Send us an email, and we will be happy to assist you in any way we can. We receive a large number of emails, so if you want a quick response, please attach your order number and clearly describe the issue, thank you.